Merchant business’ return and cancellations policy must be made available to customers on website and they have to agree to its terms during the order process. Customers have to click on an “Accept” or “Agree” for return and cancellation button.
Before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.
RoyalFest believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 96 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the same Day Delivery category like day picnic etc.
• No cancellations are entertained for those products that the RoyalFest marketing team has obtained on special like Diwali, Valentine’s Day, New Year etc. These are limited occasion offers and therefore cancellations are not possible.
• RoyalFest does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.